Return & Credit of Goods
If you receive an item that is defective, damaged or incorrect. Getoki.com.au has a 7 day product return policy. When returning goods for credit please contact Returns Department at firstname.lastname@example.org to obtain a Return Authorisation number (RA). RA numbers for warranty and credit returns are valid for 14 working days only. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted.
This is a 7 day period from when you receive your item. Within this period, if the device meets the criteria outlined above we will remedy with a replacement or refund on your item. Provided you lodge your return or warranty claim within this period, it does not matter if the claim exceeds this 7 day period.
All inward freight will be the responsibility of the sender. getoki.com.au will not cover the cost of freight. Please return the product to our warehouse (see details below) with the RA number clearly written on a sticky label on the outside of the shipping carton - do not write directly onto the carton. If the RA number cannot be identified the product will be returned immediately at your expense.
Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. This process normally takes 2-3 weeks. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.
*Clients wishing to return goods may have to pay a restocking fee.
Products supplied on a "No Return" basis cannot be returned to getoki.com.au unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.
All products supplied under this condition will have "No Return" clearly marked on the getoki.com.au Consignment Receipts.
Dead On Arrival Products (DOA)
Should an getoki.com.au product be received which is dead on arrival, please notify the getoki.com.au Returns Department immediately.
Contact the Returns Department and advise the date of purchase, the getoki.com.au order number and the serial number of the product. Once we have identified the product, a Return Authorisation (RA) number will be issued.
We will arrange for the goods to be shipped to our office. getoki.com.au will not pay for the freight of the goods unless we have made the shipping arrangements. The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified, the product will be returned immediately at your expense. If proof of purchase is required, a copy of the sales invoice must be included with the shipment. getoki.com.au will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.
It is the customer's responsibility to return defective / cancelled products to getoki.com.au. This is irrespective of the product being classified as a DOA return. getoki.com.au is responsible for the return of replacement to the customer at getoki.com.au's expense.
Product images are for illustration purposes only and actual product may differ. (Refer to manufacturers website)
getoki.com.au will, under instruction from its vendors, discontinue some products from time to time. Your right to return these discontinued products may be limited.