Help Centre

We ship Australia wide, excluding Northern Territory. All shipments are tracked, and tracking is emailed once dispatched.

Read more: Shipping Information.

No, we currently do not ship to Northern Territory.

No. Our checkout requires a physical street address, and it will not allow orders to proceed with a PO Box address.

We aim for same day dispatch where possible when orders are placed early. Dispatch and transit times can vary by location and carrier.

Yes, every order is trackable. Tracking is emailed after dispatch so you can follow delivery progress.

We use various courier partners depending on your location and the item size. Tracking is always provided after dispatch.

Returns must be requested within 7 days, and require a Return Authorisation (RA) number before sending anything back.

Full policy: Returns Policy.

Strictly no. Items must be in pristine, unopened condition with all seals intact. Opened products are not accepted for return.

Full policy: Returns Policy.

Contact us to request an RA number, include your order number and details of the issue. Returns without an RA are not accepted.

Full policy: Returns Policy.

Inward freight costs are the sender’s responsibility. Refunds are processed after goods are received and inspected.

Toner is the powder your printer uses to create text and images, it is consumed as you print.

Drum is the imaging component that transfers toner onto the page. Drums usually last longer than toner and are replaced less often.

Many OKI models use separate toner and drum units, always match by your exact printer model.

Your printer will usually show a specific message like “Replace Toner” or “Replace Drum”. If you are unsure, send us your model and the message on the screen and we will tell you exactly what to order.

Search your printer model on our site and use the compatible consumables shown. If you want us to confirm, contact us with your model number and we will match it for you.

DN means Duplex (double sided printing) and Network (Ethernet network ready).

DNW means Duplex, Network (Ethernet), plus Wireless.

Suffix codes are generally consistent, but features can vary by series. If you want confirmation before purchasing, send us the exact model number and we will confirm.

Most setups are straightforward, power on, connect via USB or network, then install drivers. Tell us your computer type (Windows or Mac) and connection method (USB, Ethernet, Wi-Fi) and we will guide you quickly.

Drivers are available via manufacturer support. If you send us your model and operating system version, we will point you to the correct download.