Privacy Policy
Privacy Policy
GetOKI.com.au is committed to respecting your privacy and handling personal information responsibly. This policy explains what information we may collect, how we use it, and when it may be shared, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
In the course of supplying products and services, we may collect personal information such as your name, delivery address, billing address, email address, phone number, account details, order history, and details about the products or services supplied to you.
We may also collect limited information about how you use our website, including:
- Device and browser information
- Pages viewed and interactions on the site
- Referring links and general location data
This helps us operate the website, improve performance, and better understand what customers find useful.
How we collect information
We generally collect information directly from you when you place an order, create an account, contact us, submit a form, or interact with our website. In some cases, we may collect information from publicly available sources or from third parties where permitted by law.
If you provide your details, you may receive communications about products, services, or order related updates. You can unsubscribe from marketing at any time. Transactional messages such as invoices, dispatch notices, and order updates may still be sent where needed to complete your order.
Cookies and similar technologies
We use cookies and similar technologies to support core website functions and improve your experience. Some cookies are essential for features such as cart and login, while others help us understand website performance and marketing effectiveness.
- Session cookies help you move through the website and usually expire when you close your browser.
- Persistent cookies may remember your preferences to make future visits easier.
- If you disable cookies, some parts of the website may not function as intended.
Some third party services used on our website may also place cookies. Their use of cookies is governed by their own privacy policies.
GetOKI.com.au may advertise using services such as Google and may display ads based on previous visits to our website. You can manage ad personalisation through your Google Ads settings.
Reviews and user content
If you submit a product rating or review, we may publish part or all of it on our website. Where content is published, limited identifiers such as your first name and suburb may also be displayed to provide context for other customers.
Links to other websites
Our website may contain links to external websites that are not owned or controlled by GetOKI.com.au. This privacy policy applies only to information collected through our website. External websites have their own privacy policies and practices.
How we use personal information
We use personal information for purposes connected with operating our business and supplying products and services to you, including:
- Processing orders, payments, returns, and warranty related requests
- Delivery coordination, tracking, and customer support
- Managing accounts and order history
- Internal reporting, service improvement, and quality assurance
- Marketing and promotions where permitted by law and where you have not opted out
Disclosure of personal information
We may disclose personal information to organisations outside GetOKI.com.au where this is necessary to provide services, manage your account, or meet legal obligations. Examples may include:
- Carriers and delivery service providers
- Website platform providers, customer service tools, and live chat services
- Suppliers, distributors, and warranty or repair partners
- Professional advisers such as accountants, lawyers, and auditors
- Analytics or research providers where appropriate
Some service providers may store or process information outside Australia. Where this occurs, we take steps consistent with the Australian Privacy Principles.
Access, correction, and opting out
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, or out of date. You may also unsubscribe or opt out of marketing communications at any time.
For privacy requests, please email sales@getoki.com.au. We aim to respond within a reasonable timeframe and generally within 30 days, subject to any exceptions that may apply under the Privacy Act.
Legal disclosures
We do not sell personal information. We may disclose information where required or authorised by law, including:
- Where required by a court order, subpoena, law, regulation, or government request
- Where we reasonably believe disclosure is necessary to investigate suspected fraud or unlawful activity
- Where disclosure is permitted by law in connection with a serious threat or risk of harm
Changes to this policy
We may update this privacy policy from time to time. If material changes are made, notice may be provided on our website or by email where appropriate. Please review this page periodically to stay informed.